Return Policy

At VersaFine Clothing, we want you to love your purchases. If for any reason you're not completely satisfied, we’re here to help! Below is an outline of our return and exchange policy.

Return Window

We accept returns within 30 days from the date of purchase. If 30 days have passed since your order, unfortunately, we can’t offer you a refund or exchange.

Return Conditions

• Eligibility for Return: To be eligible for a return, items must be:

  • Unworn, unwashed, and in their original condition.

  • All original tags must be attached.

  • The item should be free from any stains, odors, or signs of wear.

• Non-Returnable Items: The following items are not eligible for return or exchange:

  • Sale items or clearance items (unless defective).

  • Gift cards or any other non-returnable merchandise.

  • Intimate apparel or swimwear, for hygiene reasons, unless the item is defective or damaged.

How to Return an Item

1. Request a Return Authorization: To begin your return, please email us at [insert contact email] or visit our Returns Portal (if available) on our website to request a return authorization (RA) number.

2. Prepare the Package: Once you’ve received your RA number, pack your item securely in the original packaging (if possible). Include your order number and a brief note explaining the reason for the return.

3. Shipping the Return: Please send your return to the address provided in your return authorization email. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we can’t guarantee we will receive your returned item.

• Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or if we made an error with your order. We suggest you use a shipping method that provides tracking and insurance, as we cannot be responsible for lost or damaged return shipments.

Exchanges

We’re happy to offer exchanges for items of equal value or store credit. To request an exchange:

• Return the item as outlined in the return instructions.

• Once we receive the returned item, we’ll issue a store credit or ship the exchanged item to you. If you need a different size or color, please place a new order on our website.

Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If your return is approved:

• Refunds will be processed to the original payment method used for the purchase.

• Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.

If your return is rejected (e.g., the item is worn or damaged), we will contact you to discuss your options.

Damaged or Defective Items

We do our best to inspect every item before shipping, but if you receive a damaged or defective product, we sincerely apologize. Please contact us immediately at [insert contact email], and we will arrange for a return or exchange, depending on your preference.

Order Issues or Mistakes

If we made an error with your order (e.g., wrong item or size), we will cover the return shipping costs and ensure you receive the correct product as soon as possible. Please notify us within 7 days of receiving the incorrect item.

Refunds for Promotional Items

If you received an item as part of a promotion (e.g., "Buy One, Get One Free"), please note that the refund amount will reflect the promotional value. For example, if you return an item purchased as part of a BOGO offer, your refund will be adjusted accordingly.

Store Credit

If you prefer, we offer store credit for returns instead of a refund. Store credit is valid for [insert time frame, e.g., 6 months] and can be used to shop for anything on our website.